Logo

Setup Esim

Download eSIM profile to handset

After purchasing eSIM service, you will receive an email with QR code. Please use handset which supports eSIM and follow the instruction to download the eSIM profile. Please note each eSIM can only download in one handset for maximum 10 times. Please make sure the handset is connected to network (WiFi or Mobile Network).

iOS

  1. In “Settings”, select “Mobile Data”
  2. Select “Add Data Plan”
  3. Scan QR code
  4. After downloaded the eSIM profile, the SIM can be activated after some basic settings

Android

  1. In “Settings”, select “Network and Internet”
  2. Select “Mobile network”
  3. Select “Download a SIM instead?”
  4. Scan QR code to download eSIM profile

(Display name and steps may be different, depending on the phone model and OS system version.)

Due to eSIM is a new technology, certain handsets may face problems with hotspot sharing using eSIM. If you have difficulties on hotspot sharing, please refer to FAQ. If the problem persists, please contact our Customer Service team.

FAQ

1. How to download eSIM after purchase?

System will send you the QR code to download eSIM through the email you provided.

2. How to do if can’t receive the QR code to download eSIM?

Please contact our Customer Service send email to contact@esim.shop to resend the QR code.

3. Can I download eSIM profile to different handset?

No, each eSIM can only download in one handset.

4. Why cannot “Add Data Plan” after scanned QR code?

Please ensure the handset is connected to WiFi and retry.

5. How to switch the mobile date to eSIM?

Please check the Mobile Data is turned on, then select “Mobile Data – Data Plans – Turn On This Line”. If the problem still persists, please contact our Customer Service team.

6. How to check ICCID?

If the Mobile Data is turned on, please check the ICCID in “General – About – ESIM”.

7. I already activated the eSIM, but the handset cannot connect to mobile data, what can I do?

Please restart your handset or upgrade the iOS version to retry.

8. Why I cannot share hotspot with eSIM?

Due to different handset version, if you face hotspot sharing issue with your eSIM, please follow below steps:

1) Ensure your phone is not a contract or locked phone

2) Switch off the VPN

3) Switch on the data roaming

4) Set the eSIM as primary

5) Ensure the iOS latest version is installed

6) Use a physical SIM to connect to Internet, then switch on the personal hotspot function, then switch to connect Internet using eSIM. Please retry several times and restart handset.

7) If the problem still persists, please contact our Customer Service team.